While we fully stand by every product we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for. That's why we offer a 30-Day Return Policy.
If you decide to return an item within 30 days of placing your order, please email us at info@harvestandhive.com with your order number. We will provide detailed instructions on how to process the return.
Please note that you are responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: To receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at info@harvestandhive.com with your order number, and we will assist you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@harvestandhive.com the day of delivery. Harvest and Hive will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email us at info@harvestandhive.com immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes:
- Some manufacturers do not accept returns. If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Harvest and Hive only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.